Your first visit
starts with
a conversation.

Call us at 416-927-0088, email reception@smilemail.ca or send us an appointment request. Our team will help arrange your first visit with our dentists, Dr. Michael Nightingale and Dr. Ali Lubelsky, and answer any questions you have beforehand.

If your previous dental office has digital records, you can request a copy and forward them to reception@smilemail.ca. If you'd prefer, we can send you an authorization form that allows us to request your records directly from your previous office.

Yes. Many of our patients come to us as a family. Whenever possible, our team can coordinate routine appointments for multiple family members around the same time, making visits easier to manage for busy households.

Around two to three years old is often a productive time for a child's first dental visit. We call it a "Happy Visit." For a child's first trip to the dentist, our focus is simply on helping them become comfortable with the experience. They can watch a favourite show, sit on a parent's lap if they'd like, and often we'll begin by simply "counting their teeth." If they're comfortable, we can continue with a cleaning and polish. If they've had enough for one day, that's okay too. A high five and a visit to the toy box can make coming back next time feel a little more familiar.

Often, no. If your existing X-rays are recent and provide the information we need, we may be able to use them. If additional images would be helpful, we'll explain what we recommend and why.

Yes. Our dentists are happy to assess your situation, review any available records or X-rays, and offer another perspective. We'll explain what we see and discuss the options with you so you can make an informed decision about your care.

Please bring a list of any medications you're currently taking and your insurance information, if applicable. If you already have recent X-rays or dental records, you can bring them with you or send them to us ahead of your appointment.

For adults, a first visit usually includes about 40 minutes with the dentist for a comprehensive examination, followed by approximately one hour with the hygienist for your cleaning. Children's first visits are typically 40-60 minutes, depending on their age and what they're comfortable completing that day.

Yes. Please let us know when you arrange your appointment or when you arrive. We can give you time to ask questions, take breaks when needed, and discuss options that may help make your visit more comfortable, including nitrous oxide ("laughing gas") when appropriate.

You pay at the time of your visit. We submit your insurance claim electronically on your behalf, and your insurer reimburses you directly, often within 24-48 hours, depending on your insurance provider. Interest-free payment plans are also available. How insurance works at our office